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Direct Line Reviews

Direct Line offers three levels of cover to accommodate for your individual needs and budget.

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7.4 /10
Based on 21431 reviews
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#6 of 10 contents insurers
  • Sentiment Score: 3.0/10
  • 21431 reviews found on websites such as TrustPilot
  • Awarded a 5 Star Defaqto rating
  • Buy online and save 35% with their combined contents and building insurance offer
  • Once a claim has been approved, Direct Line will send replacements for your tech items like phones and laptops within two hours to reconnect you
  • If you have an uncontrollable leak, with Home Insurance Plus, Direct line will send an emergency plumber within three hours

Price Band

£ £ £ £ £

Good for

Consumer Behavior Graphic
84% of consumers read reviews before purchasing
*Based on an independent survey of 1000 people by Compare By Review
Filter by:
  • All (7),
  • Claims (4),
  • Service (1),
  • Sales (0),
  • Renewal (2)
Linda Gilbert
Cover Purchased
i Reviewed without invitation
Reviewed the Claims experience on 7 Feb 2022

A Disgrace

I made a claim in the beginning of November 202, the claim was through Direct line's legal expenses First they put me through DLG legal section, who never contacted me, after three months Dire…

  • Recieved a response over 5 days after their claim was submitted
  • Claim is still unresolved
  • Was neither happy or unhappy with their experience when they spoke to someone
Vanessa Longley
Cover Purchased
i Reviewed without invitation
Reviewed the Renewals experience on 9 Jan 2022

Home Insurance

Direct Line have always eventually provided a competative quote. Unfortunatley, this has always been after a telephone call asking them to match other quotes that I have received.
  • Renew premium increased by less than 5% compared to the previous year
  • Does feel that Direct Line still offers value for money
  • Was neither happy or unhappy with their experience when they spoke to someone
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Quotes our team received

Home Insurance Pricing Image One

Details

Covers the contents of your home only

Contents only quote

£56.00
Per Year

Contents' cover limit

£100k

Voluntary excess

£250
Home Insurance Pricing Image Two

Details

Covers the physical structure of your home as well as the contents

Buildings & contents quote

£253.12
Per Year

Contents' cover limit

£100k

Voluntary excess

£250
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What policies does Direct Line offer?

Direct Line offers three different home insurance policies, contents and buildings combined, contents insurance only and buildings insurance only. Once you’ve selected the type of home insurance you would prefer, you have three cover levels to choose from; Home Insurance, Home Insurance Plus and Select Premier. Each cover level comes with varying limits so that you can find a policy that best suits your needs. 

 

Direct Line contents insurance

Contents insurance covers all non-fixed items in your home, such as furniture, entertainment equipment and personal belongings. Choose from Direct Line’s Home Insurance, Home Insurance Plus and Select Premier policies.
 
Direct Line contents insurance Home Insurance Home Insurance Plus Select Premier
Loss or damage to contents caused by natural events Up to £50,000 Up to £100,000 Unlimited
Office equipment in the home  Up to £5,000 Up to £10,000 Up to £15,000
Money in the home Up to £500 Up to £1,000 Up to £2,500
Contents in the garden Up to £1,000 Up to £2,500 Up to £2,500
Replacement lock and keys Unlimited Unlimited Unlimited
 
 

What else does Direct Line contents insurance cover?

  • Cover on a new-for-old basis for household goods, including carpets, personal belongings and furniture in your home, garage and shed. 
  • Up to £50,000 cover against fire, smoke damage, theft, flood, lighting damage and escape of water or oil.
  • Up to £500 cash covered in your home, plus cover for items in your garden up to £1,000. 
  • An automatic increase of 10% of the sums insured for 30 days either side of religious festivals and family weddings. 
  • Access to Direct Line’s emergency 24/7 helpline.
  • Cover for freezer contents, replacement locks and keys following theft of keys and up to £5,000 for possessions temporarily removed from the home to another residence, for example, cover for your children’s belongings when they go to university.
 
 
 

Direct Line buildings insurance

Buildings insurance covers the physical structure of your home. Choose from Direct Line’s Home Insurance, Home Insurance Plus and Select Premier policies. 
 
Direct Line buildings insurance Home Insurance Home Insurance Plus Select Premier
Loss or damage to walls caused by natural events Up to £1m Unlimited Unlimited
Replacement locks Included as standard Included as standard Included as standard
Damage to plumbing installation caused by freezing/bursting Included as standard Included as standard Included as standard
Accidental damage Optional extra Included as standard Included as standard
Alternative accommodation Up to £25,000 Up to £50,000 Unlimited
 
 

What else does Direct Line’s buildings insurance cover?

  • The structure of your home, walls, roofs, fences, gates and outbuildings, plus all permanent fixtures, including kitchens, bathrooms and fitted wardrobes. 
  • Covers the cost of alternative accommodation if required following an insured event. 
  • Access to Direct Line’s emergency 24/7 helpline. 
  • Covers damage caused by fire, lightning, storm or flood (excluding damage to fences and gates), theft, explosion, escape of water or oil, subsidence and vandalism. 

Frequently asked Questions

FAQ Icon

Direct Line offers Buildings and Contents cover combined and separately. They then offer two levels of cover; Home Insurance, their standard cover and Home Insurance Plus which is a higher limit policy that includes an array of extras.

Yes they do, you can choose to add any of the below to any Home Insurance policy; (note that all the below are included in Home Insurance Plus).

  • Accidental Damage - covers accidents such as burning your kitchen worktop or spilling red wine on your carpet.
  • Home Emergency - covers home emergencies like broken boilers or damaged door locks.
  • Family Legal Protection - provides a 24/7 advice line and legal costs up to £100,000 to pursue claims for things like faulty food or services, personal injury or disputes with a neighbour.

Yes, they have a policy called SELECT Premier which is designed for high-value homes to cover items such as antiques and fine jewellery.  You can also combine multiple policies for insurance products under this one policy.

Contents Insurance Guides

Check out our insurance guides for more information