Buster, a four-year-old Labrador Retriever
Tesco Bank Reviews
New customers get 20% off policies. They also offer a 24/7 vetfone helpline provided by VetsDirect for all policyholders.
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Sentiment Score: 7.6/10
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207 reviews found on websites such as TrustPilot
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New customers get 20% off policies, subject to a minimum premium
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Their Premier policy is awarded a 5 Star rating by Defaqto
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Multi-pet discount
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Tesco Clubcard members get a guaranteed discount on their policy
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24/7 access to the vetfone™ helpline provided by VetsDirect
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Excess payments are fixed
Price Band
£
£
£
£
£
Good for
84% of consumers read reviews before purchasing
*Based on an independent survey of 1000 people by Compare By Review
Cover Purchased
Reviewed without invitation
Reviewed the
Claims
experience on 22 Feb 2022
Avoid This Company Will Not Pay Claim
Avoid like the plague. When I had my shar pei puppy was noticed she had mild entropy and was stated by my vet no treatment was needed. After 6 years she had to have eye surgery as she had an eye ulc…
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Recieved a response over 5 days after their claim was submitted
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Claim wasn't successful
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Was neither happy or unhappy with their experience when they spoke to someone
Cover Purchased
Reviewed without invitation
Reviewed the
Claims
experience on 27 Jun 2021
Brilliant Service From Start To Finish
We had to claim for vets bills when our cat became sick and was vomitting excessively over a few days. We called Tesco and they dealt with it straight away. We got the money through quickly which was…
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Recieved a response within 1-2 days after their claim was submitted
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Claim was success and paid out
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Was neither happy or unhappy with their experience when they spoke to someone
Quotes our team received
Details
Cat quote
£23.30
Per Month
Maximum vet fees
£10k
Per Policy Year
Excess
£120
Per Condition
Details
Tinks, a three-year-old Bengal
Cover starts from
8
Weeks
Maximum vet fees
£10k
Per Policy Year
Excess
£120
Per Condition
Compare Tesco pet insurance policies
Tesco offers four different pet insurance policies. Their Accident & Injury and Standard policies provide cover for 12 months from the date treatment started, or until you've reached the vet fee limit, as long as your policy is renewed, there's no break in cover and your premiums are up to date.
With Tesco's Extra pet insurance policy, cover lasts until the vet fee limit is reached for each accident or illness. The vet fee limit for Premier policies are per year and reinstated annually, provided you renew your policy and keep your premiums up to date.
| Accident & Injury | Standard | Extra | Premier | |
|---|---|---|---|---|
| Vet fees | £3,000 | £3,000 | £4,000 | £7,500 | £2,000 | £4,000 | £7,500 | £10,000 |
| Excess | From £60 for each illness or accident | From £60 for each illness or accident | From £60 for each illness or accident | From £60 for each illness or accident |
| Advertising and reward | Not covered | Up to £1,000 | Up to £1,000 | Up to £1,000 |
| Burial or cremation | Not covered | Up to £200 | Up to £200 | Up to £200 |
| Death from accident or illness | Not covered | Up to £1,500 | Up to £1,500 | Up to £1,500 |
| 24 hour access to the Vetfone helpline | Included | Included | Included | Included |
Making a Tesco Bank pet insurance claim
To make a Tesco pet insurance claim, you need to download the claims form which can be found on the Tesco website. Simply fill in the relevant information and email the form to your vet so that they can complete their part, the vet can then email the form to Tesco along with all of the relevant invoices and your pet's full medical history. You'll be contacted as soon as possible once Tesco has processed your claim.
Contact Tesco Bank
You can contact customer services either by emailing them at tesco.petinsurance@uk.rsagroup.com or you can call them on 0345 078 3895.
Frequently asked Questions
Tesco Bank currently offer four different policies; Accident & Injury, Standard, Extra and Premier. Each policy varies in level of cover and premium cost.
No, Tesco Bank won’t cover any conditions that your pet currently suffers from. To find out exactly what you are and aren’t covered for, make sure you read your policy documents carefully.
Tesco Bank doesn't offer a timescale for settling claims. However, they do advise that claims for ongoing conditions and repeat medications can be made online and this is the quickest way to get a claim paid. If you’re submitting a new claim, you should ensure that you have all the requested information as this will help speed up the settlement, as will selecting to be paid by bank transfer.
Tesco Bank currently only offers insurance for cats and dogs.
Cat Insurance Guides
Check out our insurance guides for more information
