Buster, a four-year-old Labrador Retriever
PDSA Reviews
Every policy sold contributes to PDSA's life saving charity work. They settle 97% of claims and offer a free 24/7 vet advice line.
Previous
Provider
Provider
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Sentiment Score: 0.0/10
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737 reviews found on websites such as TrustPilot
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The choice of 5 policies to suit every budget
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Their Ultimate and Ultimate Plus policies are rated 5 Star by Defaqto
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24/7 access to a veterinary expert through PDSA petanswer™
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Option to pay your vet directly
Price Band
£
£
£
£
£
Good for
84% of consumers read reviews before purchasing
*Based on an independent survey of 1000 people by Compare By Review
Cover Purchased
Reviewed without invitation
Reviewed the
Claims
experience on 31 Mar 2022
Abysmal Insurance Company
I’ve been waiting almost 10 months now for a resolution to a claim being bounced around different people at customer service, told it will be resolved within 72hrs, and then told I will hear back onl…
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Recieved a response over 5 days after their claim was submitted
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Claim is still unresolved
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Was neither happy or unhappy with their experience when they spoke to someone
Cover Purchased
Reviewed without invitation
Reviewed the
Service
experience on 2 Feb 2022
Absolutely Shocking Customer Service!!!!
Absolutely SHOCKING customer service!!!! Don't use them for pet insurance because they WILL NOT pay out and they will not help you with any of it. It has been 4 months since my claim and I have spoke…
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Recieved a response within 3-4 days after their service query was submitted
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Was neither happy or unhappy with their experience when they spoke to someone
Quotes our team received
Details
Dog quote
£35.37
Per Month
Maximum vet fees
£5k
Per Condition
Excess
£100
Dog | Cat
Details
Tinks, a three-year-old Bengal
Cat quote
£11.47
Per Month
Maximum vet fees
£5k
Per Condition
Excess
£100
Dog | Cat
Compare PDSA pet insurance policies
PDSA offers two different types of pet insurance policies; Time Limited and Lifetime. They have 6 Lifetime policies to choose from and 2 Time Limited options, so there's a policy to suit every pet owner's needs and budget.
Lifetime policies
PDSA's Lifetime policies cover your pet up to a specified limit each year. Once you've reached the limit for the year, your pet will no longer be covered until the limit refreshes when you renew the policy. Your pet will be covered for life for any lifelong or long term conditions, provided you pay your premiums on time and renew your policy each year.
| Lifetime £1,000 | Lifetime £2,000 | Lifetime £3,000 | Lifetime £4,000 | Lifetime £5,000 | Lifetime £8,000 | |
|---|---|---|---|---|---|---|
| Vet fees | £1,000 | £2,000 | £3,000 | £4,000 | £5,000 | £8,000 |
| Fixed excess | £100-£200 (as chosen) | £100-£200 (as chosen) | £100-£200 (as chosen) | £100-£200 (as chosen) | £100-£200 (as chosen) | £100-£200 (as chosen) |
| Death of pet | £250 | £250 | £500 | £700 | £1,000 | £1,500 |
| Advertising & reward | Not covered | £500 | £500 | £700 | £1,000 | £1,500 |
| Theft & straying | Not covered | £500 | £500 | £700 | £1,000 | £1,500 |
| Holiday cancellation | Not covered | £500 | £500 | £700 | £1,000 | £1,500 |
Time Limited policies
If you opt for a Time Limited policy, your pet will only be covered up to the specified limit you choose, or up to a maximum of 12 months from the date your pet first showed symptoms (whichever comes first). Once the 12 month period is up, or the vet fee limit has been reached, your pet will no longer be covered for that condition and any related illnesses will be excluded from your policy.
| Time Limited £2,000 | Time Limited £5,000 | |
|---|---|---|
| Vet fees | £2,000 per condition | £5,000 per condition |
| Fixed excess | £100-£200 (as chosen) | £100-£200 (as chosen) |
| Death of pet | Not covered | Not covered |
| Advertising & reward | Not covered | Not covered |
| Theft & straying | Not covered | Not covered |
| Holiday cancellation | Not covered | Not covered |
Making a PDSA pet insurance claim
If you want to claim on your PDSA policy, you can download a claim form on their website. Once you have completed the form and signed it, you need to pass the form onto your vet so they can fill in their relevant sections and sign it. Your vet will also need to attach any invoices and your pet's full medical history. You or your vet then need to post the form to:
PDSA Pet Insurance
The Connect Centre
Kingston Crescent
Portsmouth
PO2 8QL
Once PDSA has received your claim form, they will assess it and if it's successful, they'll send you or your vet a cheque within 10 working days.
Contact PDSA
If you have a question about your PDSA pet insurance policy, you can contact them by phone:
Sales
0333 234 0605
Claims
0333 234 0599
Customer service
0333 234 6000
Lines are open Monday - Friday 8am - 8pm, Saturday 9am - 2pm
Frequently asked Questions
You can choose from 5 levels of PDSA pet insurance cover to suit both your budget and your pet’s individual needs; Classic, Advance, Advance Plus, Ultimate and Ultimate Plus.
You can download the claims form from the PDSA website. Fill in the relevant sections, get your vet to fill in the sections relevant to them, sign it and send it back. Your vet will also need to attach any invoices and your pet’s full clinical history for PDSA to review.
