Buster, a four-year-old Labrador Retriever
Ageas Reviews
There's no upper age limit to taking out a new policy. All policyholders have access to a 24/7 vet helpline.
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Sentiment Score: 2.8/10
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16531 reviews found on websites such as TrustPilot
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Their Ultra and Extra levels of cover are rated 5 Star by Defaqto
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24/7 vet helpline
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UK based claims service
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The vet can be paid directly
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Claims can be made 24/7, 365 days a year
Price Band
£
£
£
£
£
Good for
84% of consumers read reviews before purchasing
*Based on an independent survey of 1000 people by Compare By Review
Cover Purchased
Reviewed without invitation
Reviewed the
Claims
experience on 25 Jan 2022
Claims
Absolutely shocking company to deal with asking for fourth lot of information weeks apart an absolute joke of a company wish I’d never used them
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Recieved a response over 5 days after their claim was submitted
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Claim is still unresolved
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Was neither happy or unhappy with their experience when they spoke to someone
Cover Purchased
Reviewed without invitation
Reviewed the
Claims
experience on 3 Dec 2021
Absolutely Shocking Claims Service
Absolutely shocking service. First ever claim took almost 2 months to be paid, current claim is almost a month now. Two emails and a phone call today to chase and have been told the assessor's norma…
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Recieved a response over 5 days after their claim was submitted
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Claim is still unresolved
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Was neither happy or unhappy with their experience when they spoke to someone
Quotes our team received
Details
Dog quote
£13.00
Per Month
Maximum vet fees
£1.5k
Per Condition
Excess
£90
Dog | Cat
Details
Tinks, a three-year-old Bengal
Cat quote
£6.44
Per Month
Maximum vet fees
£1.5k
Per Condition
Excess
£90
Dog | Cat
Compare Ageas pet insurance policies
Ageas offers two types of pet insurance cover, so you can choose which best suits yours and your pet’s needs.
- Lifetime – Provides cover for all injuries or conditions that occur within the policy year. The cover resets at renewal, provided you remain insured with Ageas.
- Time limited – Provides cover for injuries or conditions for 12 months, starting from the day you or your vet first noticed your pet’s condition.
Once you’ve chosen which type of cover you’d like, you can choose the level of cover. Ageas offers:
- Essentials (time limited)
- Classic (lifetime)
- Extra (lifetime)
- Ultra (lifetime)
| Benefit | Essentials | Classic | Extra | Ultra |
|---|---|---|---|---|
| Defaqto star rating | 3 | 4 | 5 | 5 |
| Product type | 12 months time limited | Limited | Lifetime | Lifetime |
| Veterinary fees | £1,500 | £2,000 (Max £1,000 per incident per year) | £4,000 (Max combined per year) | £10,000 (Max combined per year) |
| Fixed excess | £90 per incident | £90 per incident per year | £90 per incident per year | £80 per incident per year |
| MRI & CT scans and associated costs up to: | £1,000 | £1,000 | £1,250 | £1,500 |
| Cruciate ligament cover up to: | £1,000 | £1,000 | £2,500 | £4,000 |
| Death of your pet from illness up to: | £750 | £1,000 | £1,250 | £1,750 |
| Death of your pet from injury up to: | £750 | £1,000 | £1,250 | £1,750 |
| Third party legal liability up to: | £1,000,000 (dogs only) | £1,000,000 (dogs only) | £1,000,000 (dogs only) | £2,000,000 (dogs only) |
| Third party legal liability excess | £250 | £250 | £250 | £250 |
| Advertising costs up to: | £500 | £750 | £750 | £1,000 |
| Reward costs up to: | £500 | £500 | £750 | £1,000 |
| Theft and straying up to: | £750 | £1,000 | £1,250 | £1,500 |
| Boarding Fees up to: | £750 | £1,000 | £1,250 | £1,500 |
| Holiday cancellation/curtailment up to: | £750 | £1,000 | £1,500 | £2,000 |
| Overseas cover | 30 dys | 30 days | 30 days | 90 days |
| Quarantine costs up to: | £150 | £150 | £150 | £150 |
| Loss of pet's passport up to: | £250 | £250 | £250 | £250 |
| Emergency expenses cover abroad up to: | £250 | £500 | £750 | £1,000 |
Making an Ageas pet insurance claim
To make a claim, you need to call Ageas’ claims team on 0345 165 0928. Lines are open Monday to Friday 8am – 8pm and Saturday 9am – 2pm. Or, if you’d prefer, you can download a claims form online, fill it out with the help of your vet and email it to claims@pet.ageas.co.uk. A member of the claims team will contact you as soon as possible.
Contact Ageas
24 hour vet helpline
If you have a health question or concern about your pet, you can call Ageas’ helpline and speak to a qualified veterinary nurse on 0333 332 7928. Lines are open 24 hours a day, 7 days a week.
Find a vet or pet minder
If you or your pet are away from home whilst in the UK, Northern Ireland, Isle of Man or the Channel Islands and your pet needs urgent veterinary care, Ageas can help you find the nearest vet. They can also help you find a registered pet minder nationally. The number to call is 0345 165 0928. Lines are open Monday to Friday 8am – 8pm and Saturday 9am – 2pm.
Bereavement counselling and pet legal
Ageas offers an understanding, professional and confidential service that enables you to talk about the death or illness of your pet for as long as you need. They also have lawyers available to provide advice and explain legal issues in a friendly and helpful way. The number to call is 0333 003 2258 and lines are open Monday to Friday 8am – 8pm and Saturday 9am – 2pm.
Discuss your policy or speak to the claims team
If you want to ask a question about your policy, make changes to your policy or speak to the claims team, you can contact Ageas on 0345 165 0928. Lines are open Monday to Friday 8am – 8pm and Saturday 9am – 2pm.
Frequently asked Questions
Your pet needs to be at least 8 weeks old to get a pet insurance policy from Ageas. There is no upper age limit, so you can continue to get cover as your pet gets older, provided your pet has been continuously covered by Ageas.
Ageas does not currently provide cover for pets with pre-existing conditions.
Yes, you can still take out a pet insurance policy if your pet is not vaccinated.
Cover starts for accidents 48 hours after your policy start date. However, you can't claim for illnesses within the first 14 days of your cover.
When you make a claim, you can choose whether you want the payment to be made to you or the vet. If you pay your policy by Direct Debit from your account, you have the option of being paid by BACS (Bankers Automated Clearing Services) direct into your bank account. Your vet can also be paid by BACS if they wish. An excess will be deducted for all claims, as stated in your policy documents.
Time Limited Pet Insurance Guides
Check out our insurance guides for more information
