Monzo Reviews

Spend abroad anywhere in the world and in any currency with Mastercard's globally accepted exchange rate and no hidden fees.

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Provider
9.8 /10
Based on 39324 reviews
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#1 of 5 app based banks
  • Sentiment Score: 9.0/10
  • 39324 reviews found on websites such as TrustPilot

Price Band

£ £ £ £ £

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  • All (20),
  • Claims (0),
  • Service (19),
  • Sales (1),
  • Renewal (0)
Michael Emmett
Cover Purchased
i Reviewed without invitation
Reviewed the Sales experience on 3 Apr 2022

Monzo Premium Service.

The benefits of getting Monzo premium are great in the right circumstances. We were going on holiday and looked into travel insurance. After getting a quote, it turned out that Monzo premium for 9 mo…
  • Thought opening an account to be really easy
  • Chose Monzo because they trust them
  • Was neither happy or unhappy with their experience when they spoke to someone
Ashley Knight
Cover Purchased
i Reviewed without invitation
Reviewed the Service experience on 2 Jan 2022

Always On The Ball And Friendly To Help

All of my experiences getting in touch with Monzo's customer service teams have been great. Friendly employees with helpful (and quick!) advice.
  • Recieved a response over 5 days after their service query was submitted
  • Was neither happy or unhappy with their experience when they spoke to someone
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Frequently asked Questions

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To open an account you need to download the free Monzo app via your smartphone. You then need to fill in the necessary details. The whole process is very quick and is clear and easy to navigate. You need to have some photo ID to hand to take a photo of and be ready to record a quick video of yourself for authentication.

There are various ways of contacting the team at Monzo through either their in-app chat, by email or via the phone. There’s plenty of information on the site which will answer many queries from existing and future customers.

Yes, your money is covered up to £85,000 by the Financial Services Compensation Scheme.