Monese Reviews

Monese customers' can move money internationally in 19 different currencies at wholesale exchange rates.

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Previous
Provider
6.6 /10
Based on 41901 reviews
5
4
3
2
1
#5 of 5 app based banks
  • Sentiment Score: 0.0/10
  • 41901 reviews found on websites such as TrustPilot

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Sd
Cover Purchased
i Reviewed without invitation
Reviewed the Service experience on 14 Dec 2021

Avoid At All Costs

I've been a customer for nearly two years: the service has been terrible. AVOID AT ALL COSTS. A year ago, they kept nearly £6000 of my money and didn't transfer it to my account for 6 weeks. Thi…
  • Recieved a response over 5 days after their service query was submitted
  • Was neither happy or unhappy with their experience when they spoke to someone
Keeley Berry
Cover Purchased
i Reviewed without invitation
Reviewed the Service experience on 6 Jul 2020

Absolutely Horrid Customer Service

Absolutely horrid customer service, don't help and constantly closing complaints saying it's resolved when hasn't been. Will not answer my questions, just ignore them with sorry no exp…

Reply by Compare by Review

Thanks for leaving a review Keeley. Sorry to hear you didn't receive the service you expected from Monese. We hope that your situation can be resolved and that Monese gives you some clarification as to why they closed your accounts.

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Frequently asked Questions

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To open an account you need to download the free Monese app via your smartphone. You then need to fill in the necessary details. The whole process will take just a few minutes and is clear and easy to navigate. You need to have some photo ID to hand to take a photo of and be ready to record a quick video of yourself for authentication.

There are a few options ranging from in-app automated chat, email and by phone. The in-app chat is the fastest way to get information, but if you have a specific question about your account you can leave a message or request a callback.

Monese states that 100% of their customers' funds are protected and are authorised by the Financial Conduct Authority (FCA). Their accounts are not protected by the Financial Conduct Authority Scheme (FSCS).